Media Field
The Media field is designed for uploading and managing rich media content - images, audio recordings, and video files. It comes with Images, Audio, and Video enabled by default, making it the right choice when your records need to hold any type of media.
What it is
A Media field is a file upload field with a focus on visual and audio content. Unlike the File field (which defaults to documents) or the Image field (which defaults to images only), the Media field defaults to all three main media types: images, audio, and video. You can also enable additional file categories if your use case requires them.
Accepted file type categories
- Images - JPG, PNG, GIF, and other image formats (on by default)
- Audio - MP3, WAV, and other audio files (on by default)
- Video - MP4, MOV, and other video formats (on by default)
- Documents - PDF and other document formats (off by default)
- Spreadsheets - XLS, CSV, and other spreadsheet formats (off by default)
- Interactive - HTML and other interactive file types (off by default)
- Text - .txt and other plain text files (off by default)
When to use it
- Audio recordings of customer calls - attach call recordings directly to a customer or support record
- Video demos or walkthroughs - store product demos or tutorial videos on the related record
- Mixed media attachments - when a record might need images, audio, or video and you're not sure which format will be used
- Testimonial videos - attach client testimonial recordings to customer records
- Training media - store instructional audio or video files on employee or course records
Settings
- Images toggle - on by default; allows image file uploads
- Audio toggle - on by default; allows audio file uploads
- Video toggle - on by default; allows video file uploads
- Documents, Spreadsheets, Interactive, Text toggles - all off by default; enable to allow those file types as well
- Label - the name shown above the field in forms and layouts
- Required - prevents saving the record unless a file is uploaded
Example
In a customer success app, you add a Media field labeled Call Recording to your Support Tickets object type. After a support call, your team uploads the audio recording directly to the ticket record. If a manager needs to review how the call was handled, they open the ticket and play the recording right there - no digging through a shared drive or asking the rep to resend a file.